How do I pay my Bandwidth invoice online?

Follow

Elizabeth Heath

Updated

pendo_pay-invoice.png

You can pay your Bandwidth invoice online by ACH or credit card.

Note: For the security of your personal and credit card information, Bandwidth doesn't accept credit card payments over the phone or via email. 

ACH

This option allows you to set up recurring ACH payments. To pay by ACH:

  1. Head over to our pay site.
  2. Select ACH.
  3. Scroll down and click Download Form.
  4. Enter your banking information.
  5. Select your Monthly Auto Pay Draft Date from the list of available options. This will be the day for your monthly recurring ACH payment.
  6. Enter your Bandwidth account information in the Customer Information section.
    • Note: On the Customer Number line, please provide your Bandwidth Account Number for which you'd like to pay. You can find it in the top left corner of your invoice.
  7. Sign and date the form.
  8. Send the form to customerpayments@bandwidth.com and our team will reach out to you when it's been applied to your account.

Credit Card

This option allows you to make one-time or recurring credit card payments. To pay by credit card:

  1. Head over to our pay site.
  2. Select Credit Card.
  3. On the Company Name line, enter your Account Name. You can find it in the bottom left corner of your invoice.
  4. On the Account Number line, enter your Bandwidth Account Number for which you'd like to pay. You can find it in the top left corner of your invoice.
  5. Fill out the remaining contact information.
  6. On the Amount line, enter your payment amount. You can find it in the Total Due section of your invoice.
  7. Enter your credit card information.
  8. In the Recurring? drop-down:
    • Select Yes, if you'd like the payment to be monthly recurring.
    • Select No, if you'd like the payment to be one-time.
  9. When you’re finished, click Submit.

Article is closed for comments.