How do I dispute a charge from Bandwidth?

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Chase Greiser

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If you'd like to dispute a charge on your Bandwidth invoice, please follow the steps below to open a ticket with our Billing team.

Note: The dispute process is intended for contracted rate or service disputes found in your service agreement. 

  1. Log into the Bandwidth Support Center.
  2. In the top right corner of page, click Tickets and select Create a Ticket.
  3. In the What do you need help with today? drop-down, choose Billing & Payments Support.
  4. In the Subject line, type Billing Dispute
  5. In the Description of Issue or Concern field, please include the following details:
    • Your Billing Account Number
    • Your Invoice Number
    • What line item you're disputing
    • The date of the incorrect charge (if known)
    • The exact amount being disputed (or a general amount, if the exact one isn't available)
    • The reasoning behind the disputed amount, as well as any other relevant information
  6. In the Request Type drop-down, select Billing Inquiries.
  7. Include any relevant attachments and click Submit.

 

To remain in good standing, please adhere to the following guidelines when disputing a charge:

  • All Billing Dispute tickets must be submitted prior to the due date of the specific invoice.
  • While disputing charges, payment of the undisputed balance is still due on the date indicated on the invoice.
  • All short payments must be accompanied with a dispute ticket to maintain uninterrupted service.
  • Please note that suspension notices are automatic and will likely still be sent. However, if short payments are accompanied with a dispute ticket, you won't be suspended. 

To dispute taxes on an invoice, send all of the same information to taxexemptions@bandwidth.com. To learn more about tax exemption, please see to how to apply for a tax exempt status with Bandwidth.

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