How to Dispute a Charge from Bandwidth

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Chase Greiser

Updated

Upon reviewing your Bandwidth invoice, if there is a charge you would like to dispute, please open a ticket with our Billing team.

  1. Log into the Bandwidth Support Center
  2. On the top navigation bar, click 'Submit Ticket.'
  3. In this form, choose ‘Billing and Payments Support’ from the ‘Area of support’ dropdown menu.
  4. In the ‘Subject’ line type ‘Billing Dispute’
  5. In the ‘Description’ field, please include your Billing Account Number, Invoice Number and a synopsis of the charges you would like to dispute and the reasoning behind the disputed amount.

To remain in good standing, please adhere to the following guidelines when disputing a charge:

  • All Billing Dispute tickets must be submitted prior to the due date of the specific invoice.
  • While disputing charges, payment of the undisputed balance is still due on the date indicated on the invoice.
  • All short payments must be accompanied with a dispute ticket to maintain uninterrupted service.

To dispute taxes on an invoice, send all of the same information to taxexemptions@bandwidth.com.  To learn more about tax exemption, please refer to our other video on How to Apply for Tax Exempt Status with Bandwidth.

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