After submitting a port-in order to Bandwidth, you may edit to your port request from the ‘Order details’ page. Here's how:
|Log into the Bandwidth Dashboard.|
|Navigate to the ‘Search for an order’ tool and select ‘Port’ as your order type.|
|You may search for your order by either PON, order number, or Billing Telephone Number.|
|From the results, click your desired port request. This will open the ‘Order details’ page where you can make your edits.|
|Click the 'edit' button, which will allow you to make changes to your order.|
Note: Once you’ve made your edits, be sure to check your ‘Customer requested date’. We recommend you select a date at least 3 to 5 business days in the future.
|To save your edits, click 'Update order'|
|The page will then automatically refresh and your Order Status should reflect 'requested supp'|
If the page refreshes and it still shows “exception” in the order status, it’s possible that the date you requested was too soon. In this case, you will need to re-do your changes and resubmit for a date further out.
Was this article helpful?
0 out of 2 found this helpful