How to Update or Change a Port-in Order in the Bandwidth Dashboard

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Chase Greiser

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After submitting a port-in order to Bandwidth, you may edit to your port request from the ‘Order details’ page.  Here's how:

Log into the Bandwidth Dashboard.
Navigate to the ‘Search for an order’ tool and select ‘Port’ as your order type.
You may search for your order by either PON, order number, or Billing Telephone Number.
Click 'Search'
From the results, click your desired port request.  This will open the ‘Order details’ page where you can make your edits.
Click the 'edit>>' button, which will allow you to make changes to your order.

 

Note: Once you’ve made your edits, be sure to check your  ‘Customer requested date’.  We recommend you select a date at least 3 to 5 business days in the future.  

To save your edits, click 'Update order'
The page will then automatically refresh and your Order Status should reflect 'requested supp'

 

If the page refreshes and it still shows “exception” in the order status, it’s possible that the date you requested was too soon.  In this case, you will need to re-do your changes and resubmit for a date further out.

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