How can I forward or unforward a phone number?

Follow

Chase Greiser

Updated

pendo_phonenumber-line__1_.png

Have you ever found yourself needing to forward calls from one of your Bandwidth numbers to an alternative number? You can set call forwarding on both a local and toll-free numbers.

Note: If you're a V2 Voice & Messaging customer, then you will update this via our Forward APIs

To forward or unforward a phone number, perform the following steps:

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers box on the right side of the screen.
  3. Type or paste the telephone number in the search field and click Search.


    Screen_Shot_2020-05-27_at_10.05.50_AM.png

  4. Click the blue telephone number link in the Search Results section.


    Screen_Shot_2020-05-26_at_7.24.40_PM.png

  5. Once you're on the Phone Number Details page, scroll down to Routing.


    Screen_Shot_2020-12-22_at_2.42.17_PM.png

To establish call forwarding:

  1. Type the number you'd like to have calls forwarded to in the Call Forwarding Number field. Please be sure to use the 10-digit format with no spaces, dashes or parentheses.
  2. Click Submit and you’re done! Now all inbound calls to your Bandwidth number will be redirected to the configured forwarded number.

To disable call forwarding:

  1. Leave the Call Forwarding Number field blank.
  2. Click Submit. This will remove the forwarding configuration.

For more information about other line features, check out how to update phone number line features.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

Article is closed for comments.