How to Reset a User's Password as an Account Administrator in the Bandwidth Dashboard


Chase Greiser



Users with account administrator rights in the Bandwidth Dashboard can reset other user's passwords or send them password reset emails. If you are the Admin user and are unable to login, please open a ticket with and we'll get you sorted!


To reset a user's password:

  1. Login to the Bandwidth Dashboard.
  2. From the top navigation menu, click ‘Account’ and then click on ‘Users’.
  3. Click to open the user account you would like to update.
  4. Next, click "Send Reset Link"mceclip0.png
  5. Click ‘Save Changes’. 

If a user is locked out of the Bandwidth Dashboard:

  1. Click the ‘slider switch’ so the status reflects 'Active.' mceclip1.png
  2. Click ‘Save Changes’.

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