How to Set a User's Password as an Account Administrator in the Bandwidth Dashboard


Chase Greiser



Users with account administrator rights in the Bandwidth Dashboard can reset other user's passwords or send them password reset emails. If you are the Admin user and are unable to login, please open a ticket with and we'll get you sorted!


To reset a user's password:

01.png Login to the Bandwidth Dashboard.
02.png From the top navigation menu, click ‘Account’ and then click on ‘Users’.
03.png Click to open the user account you would like to update.
04.png You may either set a 'New password' or click 'Send Reset Link' to the user's email address on file.
05.png Click ‘Save Changes’.


If a user is locked out of the Bandwidth Dashboard:

01.png Click the ‘slider switch’ so the status reflects 'Active.'
02.png Click ‘Save Changes’.



Article is closed for comments.