New traffic limits for restricted and pending toll-free numbers

What's happening?

Effective April 1, 2023, the industry's toll-free aggregator is implementing new limits to messaging traffic for restricted and pending toll-free numbers. Messaging that exceeds a limit will return Error Code 795/4795: tfn-not-verified.

What do I need to know?

The new limits are as follows:

Restricted Numbers:

Pending Numbers:

Please note, registration is still required for all toll-free numbers when sending to Canada.

In the near future, the verification process will need to be completed before sending any traffic on a toll-free number. The official date will be shared in the coming weeks. In the meantime, please start to prepare for this change in your onboarding processes.

What do I need to do?

The best way to continue sending high volumes of toll-free traffic is to verify your toll-free numbers. If you have already verified your toll-free numbers, no action is required. 

The toll-free aggregator is currently experiencing a higher-than-normal volume of verification requests, so please submit your numbers for verification as soon as possible, prioritizing your high-traffic numbers, to avoid any negative impact due to the new daily, weekly, and monthly limits.

Questions?

Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!