How do I use Call Summaries and Connections pages?

Call Summaries and Connections pages are available as part of Voice Insights in the Bandwidth Dashboard and are designed to help you monitor your voice usage and the status of your calls.

To access the Call Summaries and Connections pages:

1. Log into the Bandwidth Dashboard.
2. In the top navigation bar, select Insights and click Voice. 

Note: If you’re unable to see the Voice tab, please contact your Account Admin to enable the Voice Insights role associated with your account.

Before we go over how to use these pages, let’s first discuss how to use filters and download graphs that display your insights data.

How to use filters

1. Under Direction, select whether you want to see the data for Outbound or Inbound traffic. 
2. Under Time Range, use the drop-down menu to select the time range for your data. 
3. If you’d like to apply additional filters, select Advanced Filters to access the following fields:
   
   
   • From Number(s) – the number(s) associated with the party that initiated the call. 
   • To Numbers(s) – the number(s) associated with the party that receives the call.
   • Sub-Account – the Sub-account ID-Name(s) you’ve set up within your account. 
   • Call Result – the field that indicated whether the call was complete or incomplete. Incomplete calls will display an error response code to give you additional insight into why the call didn’t complete.
   • Response Code(s) – the response code associated with your call.
   • Timezone – the Time Zone you’d like the data to be displayed in. All data is recorded in UTC. 

4. Click Apply Filters to update the data and graphs below. To clear the filters, select Clear Filter.

How to download graphs

Directly below the filters, you can find the list of metrics and the graphs illustrating your filtered insights data. To download these graphs, click the three vertical lines in the top-right corner of the graph and select your preferred format.

How to use the Call Summaries page

The Call Summaries page offers insight into the voice usage on your account and displays any trends or anomalies in your traffic to help you make data-informed decisions. This data is updated every hour and can be viewed up to 13 months back. To use this page:

1. Select your preferred Direction, Time Range, and optional Advanced filters.
2. Click on any of the available metrics on the list to explore data over time:
   
   
   • Total Calls – total calls associated with your account.
   • MOU – total Minutes of Use associated with completed calls.
   • Average Duration – the average duration (in minutes) of the calls associated with the account.
   • Total Spend – total spend for all billable calls on your account. Please note that this information can be delayed by 12 hours compared to other data on this page.

Common actions

Here are some common ways you can use the Call Summaries page:

• Monitor phone number(s) usage – use the From Number(s) filter to explore the usage, total calls, minutes, average duration, and spend across any number on your account. 
• Monitor Sub-account usage – use the Sub-Account filter to explore the usage for Sub-accounts associated with your account.  

How to use the Connections page

The Connections page helps monitor the health of your voice service by allowing you to explore your successful and failed calls. This data is also updated every hour and can be viewed up to 13 months back. To use this page:

1. Select your preferred Direction, Time Range, and optional Advanced filters.
2. Click on any of the available metrics on the list to explore data over time:
   
   
   • Connection Rate – the percentage of your voice traffic that's completed successfully, also known as the Answer Seizure Ratio (ASR). This is defined as calls that have completed to a 200 OK. 
   • NER % – this shows the Network Efficiency Ratio for your account over time, which is calculated by taking the sum of all complete, canceled, busy, and bad request calls, and comparing it to the sum of all calls associated with the account.
   • Failed Calls – this shows the number of calls associated with a given SIP response code. Here you can monitor and investigate specific codes that may be causing calls to fail. 

Common actions

Here are some common ways you can use the Connections page:

• Monitor call completion – use the Connection Rate metric to learn what percentage of calls have successfully completed or explore anomalies and trends to better understand what could be impacting these calls. 
• Investigate failed calls – use the Failed Calls metric or leverage filters like Response Code(s) to filter by specific code(s) to investigate the total quantity of calls associated with each particular code. Filter by 487-Canceled or 486-Busy for better clarity on canceled or busy calls.