How do I use the Usage page?

Usage is a Messaging Insights page that provides an overview of the messaging usage on your account and allows you to monitor trends and anomalies associated with it. Usage data is updated hourly.

Accessing the Usage page

1. Log in to the Bandwidth App.
2. In the side navigation bar, select Insights and click Messaging.
3. Select Usage.

Note: If you’re unable to see the Messaging tab, please contact your Account Admin to enable the Messaging Insights role associated with your user on your account.

Using the Region drop-down menu

The Region drop-down menu allows you to filter your message data by one of the following data origins. Please note that US: North America is selected by default. As you expand your messaging services into Europe or choose to leverage our Alphanumeric messaging services, you’ll be able to select the EU: Europe option to see all message data for those services.

• US: North America – All message data from the message is originating from the US or Canada. This means that if the From number is US or Canadian on Outbound messages, or the To Number is US or Canadian on Inbound messages, the message data will be automatically available when selected. 
• EU: Europe – All message data from the message is originating from Europe, Australia, or Alphanumeric messages. This means that if the From number is European, Australian, or Alphanumeric on Outbound Messages, or the To Number is European or Australian on Inbound messages, the message data will be automatically available when selected.

Using filters

Filters allow you to control which usage data you want to see and how you want it to be displayed. Here's how you can use them:

1. Refine your usage data using the following required filters:
   • Under Direction, select the traffic type:
     • Outbound: Display messages sent from Bandwidth. This option is selected by default.
     • Inbound: Display messages sent to Bandwidth.
   • Under Breakdown, select the usage type: 
     • Message Type: Display usage by message type. This option is selected by default.
     • Carrier: Display usage by carrier. Most major US and Canadian carriers can be associated with messaging usage. If no carrier can be identified, it will be listed as Other on the graph.
     • Product: Display usage by messaging product.
   • Under Time Range, select the time range you're interested in. Today is selected by default, but you can choose any of the available options in the drop-down menu or click Custom to pick specific start and end dates. Please note that the maximum time range is 13 months.

2. Click Advanced Filters to further refine your usage data using the following optional filters:
   • Campaign ID: Display usage associated with a specific campaign on your account. You can enter only one Campaign ID at a time. 
   • From Number(s): Display usage associated with specific sending number(s). You can enter up to 10 numbers at a time. 
   • To Number(s): Display usage associated with specific receiving number(s). You can enter up to 10 numbers at a time.
   • Timezone: Select the timezone in which you want the usage data to be displayed. This will match your browser settings by default, but you can adjust it as needed.
   • Product(s): Display usage associated with specific messaging product(s). You can select multiple products at a time.
   • Message Type: Display usage associated with specific message type(s). You can select either SMS or MMS.
   • Carrier(s): Display usage associated with specific carrier(s). You can select multiple carriers at a time.
   • Location(s): Display usage associated with a specific Location(s) on your account. You can select multiple Locations if you have more than one.

3. Once you've set your filters, click Apply Filter.

Note: You can adjust and apply multiple filters at once to explore specific trends and anomalies. For example, to investigate and monitor messaging usage for a certain campaign on a specific Location across carriers, you can set the Breakdown filter to Carrier, enter the Campaign ID under Campaign ID, and enter the Location ID under Location(s).

Monitoring usage

Below the filters, you'll find the Total Outbound Messages and Total Inbound Messages indicators showing the total number of messages sent and received over the selected time range. You can adjust these totals using the Time Range filter or Advanced Filters.

Further down, you'll find the line graph displaying your usage data based on the filters you've set. You can adjust the filters at any time to change how this data is displayed.

To zoom in on any part of the graph, highlight it by clicking and dragging your cursor across that part. To return to the default zoom level, click Reset zoom. 

To add or remove values on the graph, hover over the legend in the bottom left corner and click the value you'd like to remove. Click it again to add the value back to the graph.

To view the graph in full screen or download it, click the three lines in the top-right corner and select your preferred option from the drop-down menu.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!