How do I move phone numbers to a different Sub-account or Location?

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Tony Barela

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Once you’ve created Sub-accounts and Locations in the Bandwidth Dashboard, you can move your phone numbers between them at any time:

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, select Numbers and click My Numbers.
  3. Select the Sub-account and Location you want to search your numbers by and click Search.

Search Numbers

  1. Select the numbers you want to move and click Move Numbers.

Select Numbers

  1. Select the Sub-account and Location you want to move your numbers to and click Move Numbers again. 

Move Numbers

  1. If your move is successful, you'll see a notification at the top of the page with a View Order link. Clicking that link will redirect you to the Move TNs Order Details page where you’ll see all the standard order information.

If you need to move a single phone number, you can also do it from the Phone Number Details page:

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers section on the right side of the home page.
  3. Enter the phone number and click Search.

Search Telephone Numbers

  1. Click the blue phone number link in the Search Results section. This will take you to the Phone Number Details page.

Search Results

  1. Once you are on the Phone Number Details page, navigate to the Move Number section on the right side of the page.

Phone Number Details Page

  1. Select the Sub-account and Location you want to move your number to and click Move Number.
  2. If your move is successful, you'll see a notification at the top of the page with a View Order link. Clicking that link will redirect you to the Move TNs Order Details page where you’ll see all the standard order information.

Where can I find my Move Numbers order?

There are several sections in the Bandwidth Dashboard where you can search for your Move Numbers order. Let’s go over each one of them:

Search for an Order

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search for an Order section on the right side of the home page.
  3. In the Order type drop-down, select Move tns.
  4. Fill out additional information and click Search.

Search for an Order

Search Orders

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Search and select Orders.
  3. In the Order type drop-down, select Move tns.
  4. Fill out additional information and click Search.

Search Orders

Orders

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Orders.
  3. Scroll down to the Move TNs Orders section.
  4. Click the order ID to learn more about it.

Move TNs Orders

Can I move phone numbers via API?

Yes, you can move numbers and track those movements as an order using the /moveTns endpoint:

  1. Visit our developer docs.
  2. Select /Accounts.
  3. Scroll down and click /accounts /{accountId}/moveTns. 
  4. Click GET or POST to learn more. 

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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