How do I add or delete E911 endpoints in the Bandwidth Dashboard?

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Andrey Bobrovskiy

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The Bandwidth Dashboard lets you create and manage a pool of geolocations to be used by endpoints for directing emergency services. Each endpoint must be associated with a geolocation (for taxation purposes), but you can associate a single geolocation with multiple endpoints. When a new geolocation or endpoint association is created, an E911 order is generated. If you're looking for information on how to add or delete E911 geolocations, check out this support article.

To view the list of 911 geolocations and endpoints:

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Account and select Dynamic Location Routing

Note: If you'd like to view your E911 orders, you can either use the Search for an Order tool on the home page, or click the Orders tab in the top navigation bar and scroll down to the E911 Orders section. For more information about managing orders, check out this support article.

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How do I add endpoints?

  1. In the top navigation bar, click Account and select Dynamic Location Routing
  2. Select Endpoints and click +Add.
  3. Enter the endpoint ID, caller name, callback number, and select you preferred language. Please see endpoint attributes to ensure you format this information correctly. 

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  1. Under Billing Geolocation, select the geolocation you'd like to associate this endpoint with. 
    • Note: Although this endpoint will be billed based on this geolocation, emergency services won't necessarily be sent here unless this geolocation is also used at call time.

To associate an endpoint with an existing geolocation:

  • Click Search Geolocations.
  • Type at least 3 characters and click Search.
  • Click Select to add the geolocation to the endpoint.

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To associate an endpoint with a new geolocation:

  • Click Add A New Geolocation.
  • Fill out the form. If you'd like to enter additional address fields, such as a number prefix or street suffix, select Show Detailed Form.
  • Click Add Geolocation.

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  1. Once you've associated an endpoint with a geolocation, click Add Endpoint. Your creation confirmation will be displayed on the screen.

How do I add endpoints in bulk?

  1. In the top navigation bar, click Account and select Dynamic Location Routing
  2. Select Endpoints and click +Add.
  3. Fill out our E911 endpoints template and save the file in the .csv format.
  4. Drag and drop the file into the File field or click Browse to search for it on your computer. 
  5. Enter an optional custom identified in the Customer Order ID field.
  6. Click Add Endpoints.

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How do I delete endpoints?

  1. In the top navigation bar, click Account and select Dynamic Location Routing
  2. Select Endpoints.
  3. Click the checkbox next to the endpoint(s) you'd like to remove and click Delete.

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Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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