How do I configure E911 service for my phone numbers in the Bandwidth App?

This article explains how you can use the Bandwidth App to configure the E911 service for your numbers individually or in bulk. You can also add non-Bandwidth numbers as 911 endpoints, meaning that you can offer Bandwidth emergency services to your customers without porting your number. 

1. Log in to the Bandwidth App.
2. In the side navigation bar, click Emergency.
3. Select E911 Phone Numbers and click Add.

4. In the Phone numbers field, enter the numbers manually or upload a CSV file to configure them in bulk. You can drag and drop the file into the field or click Browse to search for it on your device.

Note: You can provide your own CSV file but it should contain only phone numbers. If you're adding multiple numbers with different E911 details, please use our line features template.

5. In the Caller name field, enter the name of the person that Public Safety can call when notified of an emergency.
6. In the Geolocation section, enter the address of the geolocation that will be used for emergency service routing and billing/taxation purposes. 

Note: If you'd like to enter additional address fields, such as a number prefix or street suffix, click Show Detailed Form. 

7. Once you're done, click Add Phone Numbers in the bottom right corner.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!