How do I configure E911 service for my phone numbers in the Bandwidth Dashboard? (Beta)

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Andrey Bobrovskiy

Updated

Note: This article describes a new process for configuring E911 service for your phone numbers in the Bandwidth Dashboard, which is currently in Beta. If you don't see a new Emergency section in the Bandwidth Dashboard yet, please follow the instructions in this support article instead.

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Emergency. The bar will turn orange to let you know that you’re working on highly sensitive content.
  3. Navigate to the E911 Phone Numbers page and click +Add.

E911 Phone Numbers page

  1. Under Phone Numbers, enter the numbers manually or upload a CSV file to configure them in bulk. You can drag and drop the file into the field or click Browse to search for it on your device.
    • Note: You can provide your own CSV file but it should contain only phone numbers. If you're adding multiple numbers with different E911 details, please use our line features template.
  2. Under Caller Name, enter the name of the person that Public Safety can call when notified of an emergency.
  3. Under Geolocation, enter the address of the geolocation that will be used for emergency service routing and billing/taxation purposes. 
    • Note: If you'd like to enter additional address fields, such as a number prefix or street suffix, select Show Detailed Form
  4. Once you're done, click Add Phone Numbers in the bottom right corner.

Add E911 Phone Number(s) page

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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