How do I add or delete E911 Endpoints in the Bandwidth Dashboard?


Andrey Bobrovskiy


Click here to find out if your E911 endpoints are compliant with RAY BAUM’s Act

Endpoint contains a unique callback number and caller name that, along with the Geolocation, are displayed to the Public Safety Access Point (PSAP) at the time of the 911 call. Each Endpoint must have a Billing Geolocation for taxation purposes.

How do I add an Endpoint?

  1. Log into the Bandwidth Dashboard.
  2. In the top navigation bar, click Emergency.
  3. Select Dynamic Endpoints and click Add.
  4. Enter an Endpoint ID used to identify the Endpoint making the 911 service request.

Note: An Endpoint ID is limited to 30 characters and can only contain letters and numbers.

  1. Select your Preferred Language (English or French).
  2. Enter a Caller name, which is the contact who the PSAP can call when notified of an emergency.
  3. Enter a Callback Number, which is the phone number where the caller can be reached.
  4. Search for an existing or add a new Billing Geolocation, which is needed for taxation purposes.
  5. Click Add Endpoint

Endpoints add page

How do I add Endpoints in bulk?

  1. Select Dynamic Endpoints and click Add.
  2. Click Template CSV to download our sample CSV file where you can enter your Endpoints.
  3. Once you've filled out and saved the file, click Import Endpoints.
  4. Enter a Customer Order ID. Although this is optional, we highly recommend adding it so that you can use it later for personal reference.
  5. Drag and drop the CSV file or click Browse to search for it on your computer.
  6. Click Add Endpoints.

Endpoints import page

How do I delete Endpoints?

  1. Select Dynamic Endpoints and check the box(es) next to the Endpoint(s) you want to delete. If you want to remove all of your Endpoints, check the box in the top left corner of the table. 
  2. Click Delete. A countdown will appear at the top of the page. If you change your mind, you'll have 5 seconds to click Cancel before the Endpoint gets deleted.

Endpoints delete page

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!

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