Aggregator blocking pending toll-free numbers on Jan 31

What's happening?

Beginning January 31, 2024, the toll-free messaging aggregator that Bandwidth uses to support toll-free messaging will be blocking all traffic from pending toll-free numbers. This means that any number that is not verified will have its traffic blocked, whether the number is restricted or pending.

What do I need to know?

As a reminder, toll-free numbers (TFNs) are considered “pending” if they have been submitted through the toll-free verification process but have not yet been verified.

The toll-free verification process ensures that services running on TFNs comply with carrier policies and industry best practices. Verification also provides the toll-free messaging aggregator with relevant service information to reduce the likelihood of false positive filtering and wrongful SPAM blocks.

What do I need to do?

Review our the toll-free verification process to ensure all of your TFNs are verified.

Questions?

Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!