Friendly reminders for Black Friday and Cyber Monday

What's happening?

Black Friday and Cyber Monday are quickly approaching! We know that this is a busy time for your business, and we are here to support you in any way we can! Here are some friendly reminders on how to get in touch with us as well as some tips and tricks for Black Friday and Cyber Monday.

What do I need to know?

We highly recommend referencing our Black Friday and Cyber Monday messaging sending guide. We have added some key highlights here:

• Anticipated Peak sending times: 9 AM EST - 3 PM EST on Black Friday (November 24, 2023) and Cyber Monday (November 27, 2023)
  • Send outside of the start of the hour and half of the hour to avoid peak times. 
• Ensuring high deliverability
  • `Ensure Toll-Free numbers are verified. 
    • Bandwidth cannot remediate blocking on unverified toll-free numbers.
  • All 10DLC traffic should be properly registered before sending on BFCM.
    • Bandwidth cannot remediate blocking on unregistered 10DLC numbers.
• MMS
  • Make sure to only send supported file types.
  • Stay under the recommended file size.

Need support?

The best way to reach out to Bandwidth during this busy time is by opening a ticket with our Bandwidth Support Team or giving our Technical Assistance Center a call at (855) 864-7776. 

Note: Please be sure to select the appropriate priority on your ticket when submitting a technical ticket, so our team is able to respond accordingly. Should you need to escalate an issue, please follow the designated escaltion path. Learn more about priority and escalation paths here.