You may see this error displayed as the error code of E24 and/or with the 'Partial Port' or 'MI-Migration Indicator'.
What does this mean?
Partial port indicates the customer has several numbers on their account and is requesting to port only one, or some of those numbers.
Migration Indicator is the setting on your port request that tells us if you're requesting a full port, or a partial port.
Both of these settings indicate either an incorrect setting with the type of request (e.g., you selected a partial port, but it's actually a full port - or - you're requesting a full port, but your customer is leaving numbers behind, thus it should be a partial port).
How do I resolve it?
- If you selected 'Partial Port' but aren't leaving numbers behind with the current carrier, the indicator needs to be changed to 'Full Port'.
- If you selected 'Full Port' but are leaving numbers behind with the current carrier, the indicator needs to be changed to 'Partial Port'.
- If your customer IS leaving numbers behind with the current carrier, but they are porting the BTN (Billing Telephone Number ) - the main number on the account - they will need to provide a NEW BTN to keep the account in tact with the carrier. The new BTN needs to be a number that already exists on that same account.
Some carriers will require that when there is a partial port, the customer detail a list of the numbers being ported and the numbers being left behind. Generally, Bandwidth can tell the carrier "Port only these 5 numbers, and leave the rest behind with a new BTN of xxx.xxx.xxxx", but some carriers will require you to identify every single number (Full Disposition). Just keep this in mind. Our team will be happy to pull a CSR for you to help identify the numbers on the account, if needed.
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