You may see this error displayed as the error code of E6d and/or with the message indicating a Freeze is on the line.
What does this mean?
The EU/Customer has (at one time) requested a freeze to be placed on the account which prevents the numbers from being ported and other account changes.
How do I resolve it?
The end user will need to submit an order to the current carrier to remove the freeze. This process can take 1-3 weeks depending on the carrier. Once the freeze is removed, and the order to remove the freeze has closed out with the current carrier, the port may be restarted or resubmitted with Bandwidth. There is usually a confirmation code that documents the freeze removal and this can be beneficial in disputing any future freeze rejections.
It is recommended to have the freeze removed before submitting a port request to prevent very costly delays in porting. A freeze removal cannot be escalated by Bandwidth.
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