What is an expedite request and how do I submit one?Follow
What is an expedite request?
An expedite request is a customer-initiated request that aims to shorten the time frame of a specific porting request, such as a Firm Order Commitment (FOC) or cancellation. Typically, once the order is submitted through the Bandwidth Dashboard, we must wait 3 full business days before requesting an update from the losing carrier. To speed up the porting process, you may request an expedite.
Note: Expedite requests are NOT guaranteed and are subject to the losing carrier’s response times and availability. Expedites may also incur additional charges, which are outlined in your contract. By requesting and expedite, you accept all possible fees associated with it.
How do I submit an expedite request?
To request an expedite, please reach out to your Bandwidth Porting Team via a support ticket after you've submitted your Port-in order and your Port Order Number (PON) has been generated. The expedite ticket will then enter our high-priority queue to ensure we begin working on your request as soon as possible. You may also call 855-864-7776 to have a member of your Bandwidth Porting Team look at your support ticket immediately.
We'll provide all updates regarding your expedite request on your ticket. If the losing carrier agrees to the expedite request, you'll see the order status reflect FOC with the earliest date available.
Note: We highly recommend that you provide a direct point of contact from the porting department of the losing service provider that's willing to assist with the expedite.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!
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