How do I cancel a port order?


Anna Kafka


A port request can be canceled at any time up to 2 business days prior to the established FOC date on the port order. A cancellation request within this window may trigger an expedited cancel charge and a cancellation can't be guaranteed. Therefore, it's always best to find a way to accept a port request within 2 business days of the FOC date to avoid an accidental outage on the phone number(s).


You can cancel an on-net order outside the 2 business day window on the Port-In Order Details page in the Bandwidth Dashboard. If your order is off-net or toll-free, or is within 2 business days of the FOC date, please reach out to your Bandwidth Porting Team.

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