Order Cancellation Requests

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Anna Kafka

Updated

A port request can be canceled at any time up to 2 business days prior to the established FOC date on the port. A cancellation request within this window may trigger an expedited cancel charge. Further, a cancellation cannot be guaranteed. Therefore, it is always best to find a way to accept a port request when it is within 2 business days of the FOC date to avoid an accidental outage on the telephone number(s).

You can cancel an on-net order outside the 2 business day window in the Bandwidth Dashboard from the Order Detail page. If your order is off-net or toll-free numbers or is within 2 business days of the FOC date you will need to contact the Bandwidth Porting team here

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