A Letter of Authorization (LOA) is a legal document that attests that an individual has the legal authority to act on behalf of an organization or a business entity. When it comes to number porting, an LOA helps Bandwidth make sure that phone numbers aren't moving between carriers without permission from the authorized user. Although we don't always ask to see an LOA, we do require our customers to have it on file for all port-in orders.
Note: If we do request to see an LOA, you're required to provide it to us within one business hour.
To give you a better idea of what information is required, we've included sample LOAs for both standard and toll-free porting below. Feel free to use them as templates and adjust your branding as you see fit. Please note that some carriers (RespOrgs) require toll-free porting LOAs to have Bandwidth branding.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!