The information I submitted on the order matches my customer’s bill copy, why is it still rejecting?

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Molly Katolas

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Most carriers will identify the porting information based on the service address information, not the billing address.  Since a bill copy is a billing record, it may not provide the same information as the service address for the telephone number(s) being ported.  The only exceptions to this are in toll-free porting (because a toll-free number is considered a virtual number and therefore has no service address), and a wireless number – for the same reason.

For a list of other common rejections and solutions to them, check out our section on LNP Rejections.

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