The information I submitted on the order matches my customer’s bill copy, why is it still rejecting?


Molly Katolas


Most carriers will identify the porting information based on the service address information, not the billing address.  Since a bill copy is a billing record, it may not provide the same information as the service address for the telephone number(s) being ported.  The only exceptions to this are in toll-free porting (because a toll-free number is considered a virtual number and therefore has no service address), and a wireless number – for the same reason.

For a list of other common rejections and solutions to them, check out our section on LNP Rejections.

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