Why is the port order information getting rejected even though it matches the bill copy?


Molly Katolas


Most carriers will identify the porting information based on the service address information, not the billing address. Since a bill copy is a billing record, it may not provide the same information as the service address for the telephone number(s) being ported. The only exceptions to this are toll-free and wireless numbers because they're virtual numbers and therefore have no service address.

For a list of other common rejections and resolutions, check out the Common Porting Rejections and Resolutions section.

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