I received a past due notice, but I have already sent my payment.

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Lindsey Kascsak

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Bandwidth's collections notifications are sent automatically.

If you receive a notice and have already sent payment, reply back to the past-due notice with your remittance information. This will open a ticket with our team so they can review and advise when the payment has been received and applied to your account.

If you need to make a credit card payment or would like to sign up for auto-pay, check out our article on how to pay your invoice online or visit our paysite directly. 

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