How do I pay my Bandwidth invoice?

You can pay your Bandwidth invoice by ACH, wire transfer credit card, or check. Let's go over each one of these methods:

ACH / Wire transfer

To set up recurring ACH payments, you need to fill out and submit our recurring ACH payment authorization form. To do this, perform the following steps:

1. Visit our payments site.
2. Select ACH and click Download Form.
3. Enter your banking information.
4. Under Monthly Auto Pay Draft Date, select the day for your monthly recurring ACH payment.
   • Note: This date must be before your Bandwidth invoice due date.
5. Complete the Customer Information section.
   • Note: Under Customer Number, please enter the Bandwidth Account Number for which you'd like to pay. You can find it at the top of your Bandwidth invoice.
6. Send this form to customerpayments@bandwidth.com. We will reach out to you once this payment method has been applied to your account!

To make a one-time ACH payment or wire transfer, you'll need to initiate it through your bank. When doing so, please use the information below and include the invoice number you're paying.

Bank Name: KeyBank
Bank Address: OH 01-51-0640
                             Brooklyn, OH 44144
Checking Account Name: Bandwidth Inc.
Routing: 041001039
Account: 359681559001
Swift Code: KEYBUS33

Note: The bank information can also be found on the first page of your Bandwidth invoice. 

Credit card

All credit card payments are subject to a 2.95% convenience fee. If you wish to avoid this fee, you may pay via ACH. For the security of your personal and credit card information, Bandwidth doesn't accept credit card payments over the phone or via email. 

To make a one-time payment or set up recurring credit card payments, perform the following steps:

1. Visit our payments site.
2. Select Credit Card.
3. Under Company Name, enter your Account Name located at the top of your Bandwidth invoice.
4. Under Account Number, enter the Bandwidth Account Number for which you'd like to pay. You can also find it at the top of your Bandwidth under Global Account #.
5. Enter your contact and credit card information.
6. Under Amount, enter your payment amount. Your total due is listed in the Charge Summary section on the first page of your Bandwidth Invoice.
7. Under Recurring, choose whether you want to set up monthly recurring payments on this credit card.
   • Select Yes, if you'd like to set up recurring payments.
   • Select No, if you'd like this payment to be one-time.
8. Once you’re finished, click Submit.

Note: Setting up or changing a credit card for recurring payments requires a $1 charge, which will be applied as a credit on your next invoice. Beginning May 1, 2023, recurring credit card payments will include a 2.95% fee.

Check

To pay by check via overnight delivery, please send it to: