How do I pay my Bandwidth invoice?

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Roy Kasher

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You can pay your Bandwidth invoice by ACH, credit card, or check. Let's go over each one of these methods:

ACH

To set up recurring ACH payments, you need to fill out and submit our recurring ACH payment authorization form. To do this, perform the following steps:

  1. Visit our payments site.
  2. Select ACH and click Download Form.
  3. Enter your banking information.
  4. Under Monthly Auto Pay Draft Date, select the day for your monthly recurring ACH payment.
    • Note: This date must be before your Bandwidth invoice due date.
  5. Complete the Customer Information section.
    • Note: Under Customer Number, please enter the Bandwidth Account Number for which you'd like to pay. You can find it at the top of your Bandwidth invoice.
  6. Send this form to customerpayments@bandwidth.com. Your Bandwidth Billing Team will reach out to you once this payment method has been applied to your account!

Credit card

Note: For the security of your personal and credit card information, Bandwidth doesn't accept credit card payments over the phone or via email. 

To make a one-time payment or set up recurring credit card payments, perform the following steps:

  1. Visit our payments site.
  2. Select Credit Card.
  3. Under Company Name, enter your Account Name located at the top of your Bandwidth invoice.
  4. Under Account Number, enter the Bandwidth Account Number for which you'd like to pay. You can also find it at the top of your Bandwidth under Global Account #.
  5. Enter your contact and credit card information.
  6. Under Amount, enter your payment amount. Your total due is listed in the Charge Summary section on the first page of your Bandwidth Invoice.
  7. Under Recurring, choose whether you want to set up monthly recurring payments on this credit card.
    • Select Yes, if you'd like to set up recurring payments.
    • Select No, if you'd like this payment to be one-time.
  8. Once you’re finished, click Submit.

Note: Setting up or changing a credit card for recurring payments requires a $1 charge. We'll apply it as credit on your next invoice. 

Check

To pay by check via overnight delivery, please send it to:

BWC KeyBank Overnight Lockbox
KeyBank
Attn: PO Box 715382 Bandwidth Inc
895 Central Avenue, Suite 600,
Cincinnati, OH 45202

 

To pay by check via standard mail delivery, please send it to:

BWC KeyBank Lockbox
Bandwidth Inc
PO BOX 715382
Cincinnati, OH 45271-5382

 

Questions? Please open a ticket with your Bandwidth Billing Team or hit us up at (855) 864-7776!

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