Invoices are generated a few days prior to the invoice submission date.
If a payment has not been received and applied to the account by the time the invoice was generated, you will see a forwarded balance. Please keep in mind that collection notices are automatically sent to accounts with an open balance.
If you have any questions about the balance on your account or want to check on the status of a payment please open a ticket with our billing team. If you need to make a payment, check out our new Learning Lab video on how to pay your invoice online or visit the paysite directly.
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