My invoice shows a past due balance but I already paid

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Molly Katolas

Updated

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Invoices are generated a few days prior to the invoice submission date.

If a payment has not been received and applied to the account by the time the invoice was generated, you will see a forwarded balance.

If you have any questions about the balance on your account or want to check on the status of a payment please open a ticket with our billing team.  If you need to make a payment, check out our new Learning Lab video on how to pay your invoice online or visit the paysite directly. 

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