Why does my invoice show a past due balance if I've already paid?Follow
Invoices are generated a few days prior to the invoice submission date. So, if a payment hasn't been received and applied to the account by the time the invoice was generated, you'll see a forwarded balance. If paying via ACH, it can take up to 2-3 days for the payment to process. Please keep in mind that collection notices are automatically sent to accounts with an open balance.
If you have any questions about the balance on your account or want to check on the status of a payment, please open a ticket with our Billing team. If you need to make a payment, check out our support article on how to pay your invoice online or visit our payment portal directly.