How to delay a port in the Bandwidth DashboardFollow
Delaying a port request is bypassing the chosen activation time on day of FOC, and 'holding' the activation of the order for a short period of time. The benefit of delaying a port is to allow time needed to prepare for the activation, without potentially losing the FOC date. The risk is that not all carriers provide a 3-day grace period for porting, and the FOC date may actually be lost. If this occurs, the port request will likely be cancelled and the process will need to start over. An additional risk is that the numbers will automatically be removed from the losing carrier's network, causing an outage on the phone number(s). As there are thousands of carriers, the Bandwidth LNP team does not have thorough knowledge of the carriers that do provide this benefit. Any port delay action taken is taken at the customer's own risk.
To delay a port, on day of FOC, follow the below instructions:
- Access the port order in the Bandwidth Dashboard.
- On the right side of the page, the Activate/Delay box will appear on the FOC day.
- Read the disclaimer and mark the checkbox titled 'I understand the risk'
- Click the 'DELAY ACTIVATION 24 HOURS' button. Please note: The numbers will immediately begin the delay process.
- Access the port request in the Bandwidth Dashboard web portal the following day to activate the port manually.
Ports may be delayed at any time before the desired activation time, in 24-hour increments, for up to 2 days and no later than 4:00PM on the 3rd day.
Please note that a delay request is never guaranteed, and introduces a risk of losing the original FOC date, and potentially causing the phone number(s) porting to be removed from the losing carrier's switch/network. Any fees associated with a failed port delay will be passed on to the customer.
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