If you'd like to update numbers in bulk, click here.
Active phone numbers on an account may be found by going to the 'Search' menu in the main menu bar, then entering the phone number in the box and clicking 'Search'. A box will appear on the search screen to indicate the results of that search and provide a clickable link to make any line changes to the phone number(s).
LIDB Options allow for you to manage the outbound Caller ID display.
Service type: Indicate the typical use of the phone number: Residential or Business.
Display: This field defines whether the CNAM information should be displayed when calling out, or if the information should be stored in the database, but blocked when calling out.
- If is chosen, the phone number will display, but the CNAM information will not.
- If is chosen, the phone number and the CNAM information will display.
Calling name to display: Enter the CNAM information for the specific number. For example, on a residential account, the information entered should be the name of the end customer (e.g., John Doe or John & Jane Doe). This field has a 15-character limit. Names such as ‘unavailable’, ‘blocked’, etc., are not permitted.
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