How do I add or remove LIDB on a phone number?




Line Information Database (LIDB) contains phone numbers and associated outbound calling names, which allows you to display a caller ID when you dial out. This article explains how you can enable or disable the LIDB feature on a phone number in the Bandwidth Dashboard. For API information, please see our developer docs.

Looking to add or delete LIDB on multiple phone numbers at once? Check out how to bulk add or remove LIDB on phone numbers.

Note: You can determine which of your phone numbers have LIDB enabled by looking at the LIDB Privacy/Name column in your Full Phone Number Details report.

How do I add LIDB to a phone number?

  1. Log into the Bandwidth Dashboard.
  2. Navigate to the Search Telephone Numbers section on the right side of the home page.
  3. Enter the phone number and click Search.

Search Telephone Numbers

  1. Click the blue phone number link in the Search Results section. This will take you to the Phone Number Details page.

Search Results

  1. Once you're on the Phone Number Details page, scroll down to the LIDB Options section.

LIDB Options

  1. Under Service Type, select whether the number is typically used as residential or business.
  2. Under Display Name, indicate whether you'd like to allow the caller information to be displayed to called parties, or blocked by default.
  3. Under Name, enter the name you'd like to be displayed to called parties. Please note the following requirements:
    • It cannot exceed 15 characters, including spaces. 
    • It cannot begin with a space, be a phone number, or contain words such as Unavailable or Blocked.
    • Only the following special characters are allowed:
      • . (period)
      • , (comma)
      • & (ampersand)
      • - (dash)
      • _ (underscore)
      • ' (apostrophe / single quote)
  4. Click Save.

How do I remove LIDB from a phone number?

To remove LIDB from a phone number or to confirm whether it's already been removed, please open a ticket with your Bandwidth Support Team.

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