Porting Order Form Details

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Chase Greiser

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Field Names Description           Rules                 
Telephone Numbers to Port This is where you'll enter the phone number(s) you would like to port to Bandwidth. Alternately, you may enter the phone numbers you wish to port in this box, and perform a portability check (recommended) to ensure that all numbers are portable, and portable on the same order. Please enter the numbers as 10- digits, separated by a comma, space or a new line. You may separate the digits with or without dashes (720-555-1234 or 7205551234).
Subscriber Type This is where you'll enter the type of phone number you're porting. Business indicates you're porting a number that belongs to a business. Residential indicates you're porting a number that belongs to a residential user. Toll Free indicates you're porting a toll free phone number. The subscriber type MUST match the type of line as indicated on the losing/current carrier's Customer Service Record (CSR).
Customer order ID This is your own internal order number for easier tracking purposes. Alphanumeric, dashes and spaces accepted. Must be less than 40- characters in length.
 Losing Carrier This field will populate after the phone numbers have been checked in the portability checker. You do not need to fill anything out here. This information is obtained by the Number Portability Administration Center (NPAC), which is the system that identifies the true carrier of a phone number, and allows all porting transactions to occur between all the different Local Exchange Carriers (LECs).
 Port Type This is where you'll enter what type of port this is, whether full or partial. Partial means you're porting only some of the numbers that are associated with your customer's account with their current carrier. Full means you're porting all of the numbers associated with your customers account with their current carrier. Remember: This information must match the current/losing carrier's CSR. If you've indicated a partial port, you will need to identify what your customer would like to do with the remaining numbers on their account with the current carrier (e.g., leave them in tact, disconnect them). If you're porting the main number, which is known as a Billing Telephone Number (BTN) for your customer's account, you will need to specify what the new BTN will be. The new BTN MUST be a number that already exists on your customer's account.
Customer Activation This is where you'll indicate how you want your numbers to be activated on the day of port (FOC date). Click the box, if you wish to manually activate your number on the day of port (FOC date). This means you can go into the Bandwidth Dashboard and activate this port with Bandwidth at any time of your choosing. If you leave this box unchecked, you can choose a date in the next section and we will activate the port for you at our default time of 11:30am, eastern.
Desired Activation Date This is the date you would like to port this number to Bandwidth. If all goes well, you will receive a Firm Order Commitment (FOC notification) for the date you've selected. Keep in mind that this date may change based on order rejections, carrier restrictions, or other issues that may arise during the porting process. Bandwidth will make every effort to meet the date you've selected.
Desired Activation Time This is the time you'd like to activate your number on the day of port (FOC date). This field is available for wireless or manual wire-line activations. This is the time the port will auto-activate. For manual activations, if your port has not been activated prior to this time, the port will auto-activate on the FOC date, at this time.
Alternate SPID An Alternate SPID is for specific carriers who require this for FCC tracking. This field will already be populated for you if you use an Alternate SPID. If your company does not use this, the field will not be editable.
Sub-Account This is where you'll designate the sub-account you'd like to the phone number(s) to be located in once they are activated with Bandwidth. Select the appropriate sub-account, as designated by your company during the set-up process.
Location This is where you'll designate the location you'd like the phone number(s) to be located in once they are activated with Bandwidth. Select the appropriate location, as designated by your company during the set-up process.
All of the below items are tied to what the current/losing carrier has on file. This information can be found on that carrier's Customer Service Record (CSR).
 Billing Telephone Number (BTN)  As indicated in line # 6, the BTN is the Billing Telephone Number. It is the main number associated with the customer account.  Enter the BTN as provided on the customer's CSR with the current/losing carrier.
Customer Name Enter the customer name. This must match what the losing carrier's CSR represents.
LOA authorizing person's name List the name of the authorized person for the account This information must match what the losing carrier has on file, but is limited to 15-characters. Upload the appropriate documentation and if the order is rejected for this character limit, the number porting team will dispute on your behalf.
Service Account Number Provide the account number (different from a BTN), and is generally only required with certain carriers. This is not required with all carriers. If there is a red asterisk by this item, it must be provided at the time of port. This information is generally found on a bill copy (COB), and on the CSR.
Service PIN Provide the PIN for the account as listed with the losing/current carrier. This is not required with all carriers. If there is a red asterisk by this item, it must be provided at the time of port. This information is not generally located on any documentation. If unsure of the PIN, the end user will need to contact the current carrier for assistance.
Service Address This is the physical address where the number resides.  This information is found on the CSR (not the bill copy) with the current/losing carrier and must match exactly. If the CSR shows the address as "123 Smith Road", please enter it exactly as it appears. Sometimes even the slightest typo in an address will cause a rejection.

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