Update or Add Line Features (Call Forwarding, Caller ID, DL/DA)

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Molly Katolas

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Updating or Adding Line Features

Active phone numbers on an account may be found by going to the Search -> View TN Details in the main menu bar. Enter the phone number in the box and clicking Search. A box will appear on the search screen and provide a clickable link in order to make any line changes to the phone number(s). Alternatively, if a TN inventory search is performed, the results of that search will also provide a clickable link to the phone number, which will allow any line features to be changed.

Call forwarding

Call forwarding is a phone feature that allows calls made from one number to be forwarded to a different phone number. After searching for a specific phone number, call forwarding may be added if needed. Simply enter the phone number to forward the calls to in the ‘New forwarding number’ box, and click the ‘Update call forwarding’ button. The phone number entered here can be any valid number. Additional charges may apply to international or toll numbers.

If call forwarding is already provisioned for this phone number, it will appear in the ‘Current forwarding number’ box.

To remove call forwarding on any number, simply remove the phone number from the ‘Current forwarding number’ box, and update. Any call forwarding provisions will take effect immediately upon clicking the ‘Update call forwarding’ button.

Caller ID

To change the outbound CNAM for a specific number, simply change the designation in the menu to ‘Calling Name information’. Choose the service type (business/residential), and whether you would like the information to appear or to be blocked. In the ‘Calling name to display’ box, enter the name desired.

Service type: Business should be chosen if the number is related to a business. Residential should be chosen if the number is tied to a residential account. This can be changed at any time.

Business should be chosen if the number is related to a business. Residential should be chosen if the number is tied to a residential account. This can be changed at any time.

Display: This field defines whether the CNAM information should be displayed when calling out, or if the information should be stored in the database, but blocked when calling out. If ‘blocked’ is chosen, the phone number will display, but the CNAM information will not.

This field defines whether the CNAM information should be displayed when calling out, or if the information should be stored in the database, but blocked when calling out. If ‘blocked’ is chosen, the phone number will display, but the CNAM information will not.

Calling name to display: Enter the CNAM information for the specific number. For example, on a residential account, the information entered should be the name of the end customer (e.g., John Doe or John & Jane Doe). This field has a 15-character limit. Names such as ‘unavailable’, ‘blocked’, etc., are not permitted.

Enter the CNAM information for the specific number. For example, on a residential account, the information entered should be the name of the end customer (e.g., John Doe or John & Jane Doe). This field has a 15-character limit. Names such as ‘unavailable’, ‘blocked’, etc., are not permitted.

Calling Name display enable simply allows end users to have the ability to view incoming CNAM on their phone or Caller ID device. The system default is to allow CNAM to be displayed on incoming calls. However, Bandwidth Dashboard allows for more granular control by allowing this on a per number basis, if desired. Simply choose if the incoming CNAM should be allowed (on) or disallowed (off), and update the record.

DL/DA (Directory Listing / Directory Assistance) is a feature that allows a phone number, user information and/or address to be published in the local white pages, or through 4-1-1 assistance or both.

The form for DL/DA is set automatically to a simple form. If familiar with specifics of DL/DA listings, a detailed form may be chosen. If a simple form is chosen, all of the specifics will be automated by Bandwidth on the back-end.

Services: Choose if DL, DA or both should be enabled for this telephone number. DL (Directory Listing) will print the information in the local white pages. DA (Directory Assistance) will link the information to 4-1-1 and will provide any callers with the information specified in a 4-1-1 call.

Choose if DL, DA or both should be enabled for this telephone number. DL (Directory Listing) will print the information in the local white pages. DA (Directory Assistance) will link the information to 4-1-1 and will provide any callers with the information specified in a 4-1-1 call.

Subscriber type: Residential or Business Name: Enter the business name for a business listing, or the residential name for a residential listing.

Residential or Business Name: Enter the business name for a business listing, or the residential name for a residential listing.

Address: Enter the desired address for this listing.

Enter the desired address for this listing.

Include address with listing: Choose 'Yes' if the address should be printed and or provided with this listing. If this box is not selected, a city/state,

Choose 'Yes' if the address should be printed and or provided with this listing. If this box is not selected, a city/state, phone number, and name will be provided for this telephone number.

*Please note, it generally takes up to 72 business hours for information to populate to Directory Assistance (4-1-1) and up to an ordinary business week to be input into the local white page database. Printed information will appear in the next local white page book release, as long as the information was provided to the book publisher before the print cut-off date.

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