Hours of Operation & Contacts

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Ryan Henley

Updated

Standard Hours of Operation:

8:00 am - 8:00 pm ET, Monday - Friday.

*Our Technical Support Center (TAC) is available 24/7. 

Phone Support:

855-864-7776 (855-VOIP-PRO)

Escalation Contacts:

Please refer to our escalation contacts matrix.

 

Team

Phone

Hours & Email

Number Porting & Feature Services Option 1

Monday - Friday: 8am - 8pm ET

Please open a support ticket at: Bandwidth.com/support

Service Outages (TAC/NOC) Option 2

24/7

Please open a support ticket at: Bandwidth.com/support

Billing & Payments Option 3

Monday - Friday: 9am - 5pm ET

Please open a support ticket at: Bandwidth.com/support

Customer Support/Account Management Option 4

Monday - Friday: 8am - 8pm ET

Please open a support ticket at: Bandwidth.com/support

Sales Option 5

Monday - Thursday: 8am - 8pm ET

Friday: 8am to 6pm ET

Letstalk@bandwidth.com

PSAP Relations Option 6

Monday - Friday: 9am - 6pm ET

911support@bandwidth.com

Acceptable Use Policy Violations Option 7

Monday - Friday: 9am - 4pm ET

Voicesecurity@bandwidth.com

 

 

 

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