Tips for a successful 911 test call

Follow

Molly Katolas

Updated

Note: Bandwidth doesn't support SIP with more than 6 characters prepended. 

Note: Test calls from an unprovisioned phone number aren't allowed, unless specifically permitted ahead of time by your account manager or your Bandwidth Support Team, and may be charged for at the rate specified in your contract.

PSAP testing instructions

  1. If available, call the 10-digit non-emergency PSAP number and advise the 911 operator that you will be conducting a 911 test call. Many larger PSAPs will ask you to schedule testing during less busy hours. If you need help finding the non-emergency PSAP number, please reach out to your account manager or contact your Bandwidth Support Team by opening a ticket or calling 855-864-7776.
  2. When calling 911, immediately state: “This is NOT an emergency; this is a test. Do you have a few minutes to review my information with me?"
    • If no, say “Thank you, goodbye” and immediately hang up. Try back at a less busy time or schedule the test call as mentioned in step 1.
    • If yes, ask your questions quickly and end the call.

911 test call do’s and don’ts

  • Do expect the 911 operator to be abrupt, as you could be blocking a life-threatening call.
  • Don't call during the busy lunch hour, or between 4:00 PM - 6:00 PM in your time zone. Instead, try calling during off-hours, such as 6:00 AM. 

General information

  • Test calls demand the 911 operator's attention. Please remember that you could be in the way of an emergency situation.
  • PSAPs have limited trunking and stations.
  • Generally, PSAP turnover is high, which could result in inadequate staffing and training.
  • Bandwidth has a comprehensive list of PSAP administrative contacts, so please open a ticket with your Bandwidth Support Team if you have trouble with a specific PSAP. We'll review the call recording and clarify the situation with a supervisor or an appropriate PSAP team member

 Note: Please see our 911 implementation guide for more information.

Article is closed for comments.