Bandwidth Universal Invoice FAQ

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Walker Graham

Updated

What does the Universal Invoice look like? 

Click the image below to check out a sample Universal Invoice.

                                                                                                          

What are the key Universal Invoice features?

Our invoice provides you with all the information you need, where you need it. Here are some of the key features: 

Feature PDF/CSV
Account information
Charge information
How to pay your invoice
Receive your invoice via email
Retrieve your invoice via the Bandwidth Dashboard
A CSV version of your invoice with supplemental details
Streamlined charge line item display
Charge groupings by product category
Displays multiple provisioning accounts on one invoice

How do I receive my Universal Invoice?

Although Bandwidth emails invoices to the contacts we have on file for your account, you're also able to download them from the Bandwidth Dashboard. As a bonus, we provide the CSV version of your invoice along with the PDF you receive via email.

What if I want to change my Universal Invoice delivery contacts?

Have a current, authorized Bandwidth billing contact open a ticket with the Bandwidth Billing Team, specify which emails you’d like to add or remove, and we'll square everything away for you!

What happened to the Account Summary section?

The account summary section previously served as a “point in time” snapshot for your recent invoices and payments. This formerly appeared on page 2 of your Bandwidth invoice and has now been removed. Going forward this summary will be emailed as a PDF attachment along with your invoice. If an up-to-date statement of account is needed in the future, please reach out to your Bandwidth Global Payments team!

How do I pay my Universal Invoice?

Refer to page 2 of your invoice for all payment options and accepted payment methods. If you have any questions or concerns about payment, please email customerpayments@bandwidth.com.  

What information does the Universal Invoice CSV include?

The CSV is meant to provide the most granular breakdown of charges you receive on the PDF. For example, the invoice PDF may have a single line item for number port-in charges covering the month of July. The CSV will have individual rows with quantities for each day of July that had number port-in charges.

Note: If you're looking to compute the rate for a particular line item on your invoice, simply divide the charge column by the quantity to get the rate.

You'll receive the CSV as a separate attachment via email along with the PDF as soon as your invoice is ready each month. The CSV is also included when you download your invoice from the Bandwidth Dashboard. Want to see what it looks like? Click here to download a sample Universal Invoice CSV.

Where can I find more information?

If you have any additional questions, please open a ticket with your Bandwidth Billing Team or hit us up at (855) 864-7776!

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