Escalation contacts

To start a conversation with your Bandwidth Support Team, please open a support ticket. If you'd like to collaborate over the phone, hit us up at (855) 864-7776!

Note: Please allow an appropriate amount of time for your Bandwidth Support Team to respond prior to reaching out to your escalation contacts. Once you reach out to an escalation contact, please allow an appropriate amount of time for them to respond as well before proceeding to the next level.

Select one of the topics below to view the escalation contacts for it:

• Customer Success Management
• Port-Ins & Project Ports
• Port-Outs & Feature Support
• Technical Assistance & Outages
• Billing
• Invoice Payments
• PSAP Relations

Note: If you're not satisfied with the help provided by our escalation contacts, you may reach out to our executive leadership. 

Customer Success Management

Port-Ins & Project Ports

Port-Outs & Feature Support

Technical Assistance & Outages

Prior to escalating any service impairment issues, please open a ticket with our Technical Assistance Center and call (855) 864-7776 (option 2). For more information on how to open a technical support ticket and what details to provide, check out this support article.

Billing

Invoice Payments

PSAP Relations

Executive Leadership

Note: Please allow an appropriate amount of time for each escalation contact to respond prior to reaching out to our executive leadership.