Escalation contacts
FollowTo start a conversation with your Bandwidth Support Team, please open a support ticket. If you'd like to collaborate over the phone, hit us up at (855) 864-7776!
Note: Please allow an appropriate amount of time for your Bandwidth Support Team to respond prior to reaching out to your escalation contacts. Once you reach out to an escalation contact, please allow an appropriate amount of time for them to respond as well before proceeding to the next level.
Select one of the topics below to view the escalation contacts for it:
- Customer Success Management
- Port-Ins & Project Ports
- Port-Outs & Feature Support
- Technical Assistance & Outages
- Billing
- Invoice Payments
- PSAP Relations
Note: If you're not satisfied with the help provided by our escalation contacts, you may reach out to our executive leadership.
Customer Success Management
1st Level | 2nd Level | 3rd Level |
Casey Dover - Manager 919-695-6833 cdover@bandwidth.com |
Liz Streicker - Director 919-274-9149 estreicker@bandwidth.com |
Kelli Doty - Vice President 919-607-0447 kdoty@bandwidth.com |
Port-Ins & Project Ports
1st Level | 2nd Level | 3rd Level |
Michaela Lee - Team Lead 919-670-2920 mlee@bandwidth.com |
Greg Schrader - Manager 919-289-3117 gschrader@bandwidth.com |
Hannah Macchioni - Sr. Manager 919-964-4263 hmacchioni@bandwidth.com |
Port-Outs & Feature Support
1st Level | 2nd Level | 3rd Level |
Alex Yllanes - Manager 919-295-9067 ayllanes@bandwidth.com |
Rob Brezina - Director 919-295-9288 rbrezina@bandwidth.com |
Technical Assistance & Outages
Prior to escalating any service impairment issues, please open a ticket with our Technical Assistance Center and call (855) 864-7776 (option 2). For more information on how to open a technical support ticket and what details to provide, check out this support article.
1st Level | 2nd Level | 3rd Level |
Ryan Long - Manager 919-238-1450 rlong@bandwidth.com |
Eddie Gonzalez - Sr. Manager 919-295-9156 egonzalez@bandwidth.com |
Kelli Doty - Vice President 919-607-0447 kdoty@bandwidth.com |
Billing
1st Level | 2nd Level | 3rd Level |
Tyeka Graham - Team Lead tgraham@bandwidth.com |
Elizabeth Heath - Manager eheath@bandwidth.com |
Tiffany Quinones - Director tquinones@bandwidth.com |
Invoice Payments
1st Level | 2nd Level | 3rd Level |
Stevan Bowden - Manager sbowden@bandwidth.com |
Tiffany Quinones - Director tquinones@bandwidth.com |
Seth Ray - Sr. Director sray@bandwidth.com |
PSAP Relations
1st Level | 2nd Level | 3rd Level |
Erika Stevens - Team Lead 303-872-5585 estevens@bandwidth.com |
Fondra Marshall - Manager 972-819-0086 fmarshall@bandwidth.com |
Rob Brezina - Director 919-295-9288 rbrezina@bandwidth.com |
Executive Leadership
Note: Please allow an appropriate amount of time for each escalation contact to respond prior to reaching out to our executive leadership.
4th Level | 5th Level |
Michelle Flynn - Sr. Vice President 919-270-3950 mflynn@bandwidth.com |
Ryan Henley - Chief Customer Officer 303-949-5471 rhenley@bandwidth.com |
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