How to Add Endpoints for 9-1-1 Service

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Chase Greiser

Updated

Check out our Learning Lab for video demonstrations!

 

Perform the following steps to add endpoints one-at-a-time:

  1. Log into the e911 Dash portal.
  2. From the navigation menu, select 'Emergency' > 'Endpoints' 
  3. Type the number into the 'Telephone Number' field and the End-User's name into the 'Caller Name' field 
  4. Confirm the success prompt by clicking 'Yes' 
  5. Under the 'Current Addresses' field click 'Add Address' 
  6. Enter the address and click 'Ok'

Note: if you're having trouble validating the address, please use the 'Address Validation' tool.

  1. From the navigation menu, select 'Emergency' > 'Address Validation' 
  2. Type the Address into the fields and click 'Validate' 

 

Perform the following steps to add endpoints in bulk:

  1. Log into the e911 Dash portal.
  2. From the navigation menu, select 'Emergency' > 'Batch Import'
  3. For guidance on how to organize your Import file click 'To view a sample import CSV file, click here.'
  4. Once you've completed your import file, save it as a .CSV file
  5. Click 'Choose File' > Browse and locate your file > Mark the option to 'Add or update endpoints from file'
  6. Click 'Import Data'

Note: to remove endpoints in bulk, perform the aforementioned steps, however in Step 5, select the 'Remove endpoints from file' option instead.

Should you run into any issues or have any questions, don't hesitate to open a ticket or call into support (855) 864-7776.

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