How do I attach documents to a port-in order?
While submitting a port-in order, you may attach documents like Letters of Authorization (LOAs), Invoices, Customer Service Records (CSRs), and other supplemental documentation.
Note: This is optional for on-net ports, however an LOA is still required for toll-free and Canadian ports.
If you’d like to attach a document to your order during submission, perform the following steps:
- Log in to the Bandwidth App.
- Complete the steps required to port a phone number.
- Once you get to the Documents & Additional Information section, provide an optional Customer Order ID that you can later use for personal reference.
- Drag and drop the file into the Files field or click Browse to find and upload it from your computer.
- Select the Document name and Document type.
- Select Add Another File if you want to attach another document. Otherwise, click Continue.
Note: Maximum file size: 3MB. Supported file formats: CSV, DOC, DOCX, JPG, JPEG, PDF, TIFF, WAV, XLS, XLSX.
If you’d like to attach documents to your order after submission, perform the following steps:
- Log in to the Bandwidth App.
- In the side navigation bar, click Orders and select the Order ID of the order you'd like to attach the documents to. This will take you to the Port-In Order Details page.
- On the Port-In Order Details page, scroll down to the Documents section.
- Drag and drop the file into the Files field or click Browse to find and upload it from your computer.
- Select the Document name and Document type.
- Click Add Document.
Note: Maximum file size: 3MB. Supported file formats: CSV, DOC, DOCX, JPG, JPEG, PDF, TIFF, WAV, XLS, XLSX.
Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!
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