How do I attach documents to a port-in order?

While submitting a port-in order, you may attach documents like Letters of Authorization (LOAs), Invoices, Customer Service Records (CSRs), and other supplemental documentation.

Note: This is optional for on-net ports, however an LOA is still required for toll-free and Canadian ports.

If you’d like to attach a document to your order during submission, perform the following steps:

1. Log into the Bandwidth Dashboard.
2. Complete the steps required to port a phone number.
3. Once you get to the Documents & Additional Information section, provide an optional Customer Order ID that you can later use for personal reference.
4. Drag and drop the file into the Files field or click Browse to find and upload it from your computer.
5. Select the Document name and Document type.
6. Select Add Another File if you want to attach another document. Otherwise, click Continue.

Note: Maximum file size: 3MB. Supported file formats: CSV, DOC, DOCX, JPG, JPEG, PDF, TIFF, WAV, XLS, XLSX.

If you’d like to attach documents to your order after submission, perform the following steps:

1. Log into the Bandwidth Dashboard.
2. In the top navigation bar, click Orders and select the Order ID of the order you'd like to attach the documents to. This will take you to the Port-In Order Details page.
3. On the Port-In Order Details page, scroll down to the Documents section.
4. Drag and drop the file into the Files field or click Browse to find and upload it from your computer.
5. Select the Document name and Document type.
6. Click Add Document.

Note: Maximum file size: 3MB. Supported file formats: CSV, DOC, DOCX, JPG, JPEG, PDF, TIFF, WAV, XLS, XLSX.

Questions? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!