How to Manage Orders in the Bandwidth Dashboard

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Chase Greiser

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The "Order Activity" section of the Bandwidth Dashboard Home Page delivers alerts for order activity that may or may not require attention.

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  1. From the Home screen of the Bandwidth Dashboard, navigate to the ‘Order Activity’ section. This tool notifies you if any of your orders require immediate attention.  
  2. Click the ‘View all’ button to review all of your Port-In orders.
  3. From here you may use this list as your workflow to correct the orders which have rejections or are in “Exception” status.
  4. Click to view your Order and this will take you to the Order Details Page.

 

We recommend that you review the "Order history" and the "Order notes" sections for instructions to correct the rejections or exceptions.

Another way to view your Port orders is to Navigate to the ‘Search for an order’ tool on the home page of the Bandwidth Dashboard. From here you can search by the following options:

  • PON
  • Order number
  • Billing Telephone number
  • Use the ‘Order Status’ drop-down to narrow your search results

You'll see your orders matching that criteria and will be able to move in and out of them to see the updates, as well as manage them in a timely and effective manner. 

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