Moving a phone number from one phone carrier to another can be a daunting task. Bandwidth handles number porting smoothly with our easy to use, and easy to understand number porting form.
To begin the process of porting numbers to Bandwidth's network, the first thing we recommend is to check to ensure that the Telephone Numbers are portable and can be submitted on the same port request.
|Hover over the ‘Orders’ tab on the top navigation menu > highlight ‘Port Numbers’ and select ‘check portability’.|
|On this screen, type the numbers you wish to port into the textbox and click ‘Check portability’.|
|Note: If the system identifies these numbers are portable, then simply click “start a port order with these numbers”|
|On the Create Port-In order page, click “Check Portability” again, this will populate the Losing Carrier field.|
|Select the subscriber type, either Business or Residential.|
For the Port Type, select Partial or Full Port.Full port: Indicates that you are leaving no active numbers
or services with the current carrier.
Partial port: Indicates the customer is porting away only some of the numbers they
have with the current carrier.
|Select the ‘Desired Activation Date’. We recommend choosing a date 3 to 5 business days from your submission date. All of our ports default to activate at 11:30 a.m. Eastern time. For more information on changing your ‘Desired Activation Time’ please watch our video on Customer Activated Ports.|
|Choose a Sub-Account and Location from the dropdown menu.|
Complete the 'Customer information' section:
|Provide the service address. We offer a detailed form if your end-user’s address has a pre- or post-directional or an Address Line 2.|
|Once all the required fields are complete click ‘Begin order’.|
*For more information on any of the fields on the Port Order form, please review our Porting Order Form Details page.
Was this article helpful?
3 out of 3 found this helpful