Notes are the main way a member of the Bandwidth Porting Team will update you on orders and any rejections you may receive. Notes allow you to communicate with an Order Analyst to aid in the diagnosis and resolution of order rejections. You may use Notes to ask for clarification, request a CSR and make other special requests.
Perform the following steps to add a note to your Port In Order:
|Scroll down to the bottom of the Order Details page.|
|Locate the ‘Add note to order’ section.|
|Type your message into the textbox and click the update button once finished.|
The Bandwidth Team will now be able to review your message. Please keep in mind that this will not update any fields on the order itself.
If you would like to receive e-mail notifications when an Order Analyst adds a Note, please see our article on Subscribing to Order Updates.
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