If you prefer to have a dedicated Bandwidth representative work directly with the losing carrier when porting substantial quantities of telephone numbers to the Bandwidth network, we also offer a project porting service.
Project port tickets must meet the following criteria:
- Maximum of 3 losing carrier Service Provider Identifiers (SPIDs) per ticket
- Minimum of 100 Telephone Numbers (TNs) per losing carrier SPID (Tier 0, Canadian, & Toll-Free numbers)
- Minimum of 50 Telephone Numbers (TNs) for Tiers 1,2,3
- Submitted to the Project Porting team via a project port spreadsheet
The standard Service Level Agreement (SLA) for project porting is 3 weeks. To submit a project port, please open a ticket with our Project Porting team.
If you’re unsure how many SPIDs you’re working with, please open a ticket with our Project Porting team and we’ll be happy to scrub the numbers for you.
Note: A scrub is a breakdown of the phone numbers’ current carriers, paired with a breakdown of the Bandwidth Tier. If you’re porting away from more than 3 SPIDs, you’ll want to split the order into multiple project tickets.
If your order meets all of the criteria for a project port, perform the following steps:
Please reach out to your Account Manager regarding pricing related to project porting. Not sure who your Account Manager is? Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!