Prohibited content in SMS messages to Malaysian numbers

What's happening?

In an effort to enhance consumer protection and reduce the risk of phishing, fraud, and other malicious activities conducted via SMS, the Malaysian Communications & Multimedia Commission (MCMC) has directed all service providers to block SMS messages sent to Malaysian numbers that contain any of the following prohibited content at the network level:

• URL/Hyperlinks
  • Any SMS containing links to websites or online resources
• Requests for Personal Information
  • SMS content that asks for personal details such as identification numbers, passwords, or other sensitive information
• Callback/Contact Numbers
  • SMS content including any telephone numbers intended for callbacks or general contact purposes

What do I need to know?

If we detect SMS messages sent to Malaysian numbers containing any of the above-mentioned prohibited content on your account, your traffic may be blocked, and your services may be suspended. To avoid any disruption in your Peer-to-Peer (P2P) and Application-to-Peer (A2P) SMS communications to Malaysian numbers, please refrain from including URLs, requests for personal information, or callback telephone numbers.

Questions?

Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!