Voice Call Detail Records report

What are Voice Call Detail Records?

Voice Call Detail Records (CDRs) provide a detailed view of voice calls associated with your service account. You can use CDRs to evaluate your traffic usage.

How do I download Voice CDRs?

1. Log in to the Bandwidth App.
2. In the side navigation bar, select Insights.
3. Click Reports New and select Usage.
4. Under Type, select Voice.
5. Under Report Name, select Call Detail Records (CDRs). 
6. Use Call Start Time-Start and Call Start Time-End to define the date range of the CDRs you want to download (you can set the Call Start Time-Start date up to 12 months back. For the current month, you can download all available records month-to-date. Please note that data may be delayed by a few hours.
7. Under Region, select whether you want to download the data for the US or EU.
8. Click Advanced Filters to filter your data by additional optional criteria:
   • Use Source Country to filter by the country or territory the call was placed from.
   • Use Destination Country to filter by the country or territory the call was placed to.
   • Use Direction to filter by the direction of the call.
   • Use Response Code to filter by SIP Response Codes.
   • Use Hangup Source to filter by the source of the hangup.
   • Use Attestation to filter by STIR/SHAKEN attestation levels.
9. Click Download Report to begin processing. Once the Status column in the table below shows Completed, click the icon under the Actions column to download the CSV copy of the report (it will be available for 5 days). All reports for this category from the last 30 days will also appear here.

Voice CDR report field descriptions

The following table contains the descriptions and example values of the fields in the Voice CDRs report.

Note: All times are in UTC (Coordinated Universal Time).