SenderID requirements for protected brands in the UK
Ashley
What's happening?
To combat fraudulent messaging in the UK, British Telecommunications Plc (BT) has implemented a regulation requiring any messaging traffic routed through their network using a SenderID associated with specific brands from protected industry sectors to be blocked, unless the brand's approval is obtained and a Letter of Authorization (LOA) is signed by the brand and filed with BT.
The protected industry sectors are:
- Finance, Banking and Fintech
- Government and Healthcare
- Logistics and Parcel Delivery
- Mobile Network Operators/ Misc
What do I need to know?
The full list of protected brands in each of the protected industry sectors is as follows.
Finance, Banking and Fintech
- American Express
- Atom Bank
- Bank of Ireland (BOI)
- Barclays
- Binance
- CAF Bank
- CapitalOne
- Citi Bank
- Clear Bank
- ClearPay
- Clydesdale Bank
- Coinbase
- Coventry Building Society
- Curve
- Dankse Bank
- FICO
- Hoares Bank
- HSBC
- ikano Bank
- JP Morgan
- Klarna
- KuCoin
- Lloyds Bank Group (LBG)
- Mastercard
- Metro Bank
- Monzo
- Nationwide
- Natwest Group
- PayPal
- Revolut
- Sainsbury's Bank
- Santander
- Starling
- Tesco Bank
- The Co-operative Bank
- Think Money
- Tide
- TSB
- United National Bank
- Vanquis Bank
- Virgin Money
- Visa
- Deutsche Bank
- Bitget
- Creation Financial Services
- UnionBank
Government and Healthcare
- Child Support Agency (CSA)
- Crown Commercial Service (CCS)
- Department for Business Energy
- Department for Environment, Food & Rural Affairs (DEFRA)
- Department for Work and Pensions (DWP)
- Department of Transport
- Department of Business and Trade
- Department of Health and Social Care
- Driver and Vehicle Licensing Agency (DVLA)
- Education
- Education and Skills Funding Agency
- Financial Conduct Authority (FCA)
- Foreign, Commonwealth & Development Office
- His Majesty's Revenue and Customs (HMRC)
- HM Courts & Tribunals Service
- HM Passport Office (HMPO)
- Home Office
- Local Council's
- Ministry of Defense (MOD)
- Ministry of Justice (MoJ)
- National Crime Agency (NCA)
- National Highways
- National Savings and Investments (NS&I)
- NHS
- Northern Ireland Gov
- Office for National Statistics (ONS)
- Office of Gas and Electricity Markets (OFGEM)
- Police
- Prisons and Probation Services
- Scottish Social Services Council's (SSSC)
- Security Industry Authority (SIA)
- Student Loans Company/Student Finance England
- Transport for London
- TV Licensing
- UK Government
Logistics and Parcel Delivery
- ArrowXL
- CitySprint
- DHL
- DPD
- DX Delivery
- Evri
- FedEx
- InPost
- Panther Logistics
- Parcel2Go
- Parcelforce
- Post Office
- Royal Mail
- TNT
- UKMail
- UPS
- Yodel
Mobile Network Operators/ Misc.
- Amazon (Not AWS)
- Apple
- Bolt
- BT
- eBay
- EE
- Dominos Pizza
- GiffGaff
- iD Mobile
- Lebara
- Lyca Mobile
- Meta (Facebook, WhatsApp and Instagram)
- Microsoft
- Plusnet
- Sky Mobile
- SMARTY
- Snapchat
- Tesco Mobile
- Three
- TikTok
- Uber
- VirginMedia O2
- Vodafone
- VOXI
- X, formerly known as Twitter
What do I need to do?
If you’re a brand owner, or if you’re applying for a SenderID registration associated with a protected brand on behalf of a brand owner in the UK, you must submit a Letter of Authorization (LOA) signed by the brand and filed with BT. To do so,
- Open a ticket with the Bandwidth Compliance Team to receive the LOA
- Send the LOA to your customer (the protected brand) to be signed
- Once signed, please return the LOA to the Bandwidth Compliance Team so it can be filed with BT along with the Sender ID registration.
Questions?
Please open a ticket with your Bandwidth Support Team or hit us up at (855) 864-7776!
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